The Arundel Surgery

The Arundel Surgery 2024-05-02 Person 3 5 0

Without doubt, when I got to see a doctor I did feel really listened to and communicated with. It's not that the receptionists are discourteous and it may be that I am of a different era.I also understand the need for calls to be triaged. However when I am unwell, getting what feels like the third degree from someone who is not my doctor will, I think, always feel intrusive. On this occasion I felt like I was not wanted nor entitled to speak to the appropriate person. Having fallen head to toe down our staircase and blue lighted to St Richards several weeks earlier I don't think it unreasonable to be able to quickly get a face to face appointment

Having got the person's name, could their notes be quickly pulled up to assess the likely urgency? Then could the receptionist listen carefully, so that someone isn't left they don't matter? If it helps I would suggest a book and courses called Time To Think by Nancy Kline who is a world leading authority on the subject of listening. As s he and I work together sometimes I have several copies of the book of this name and would happily donate a couple of copies to the practice. I do hope this is helpful.

The Arundel Surgery 2024-05-02 Person 5 5 0

I have already replied to this request. In case you didn't receive it, as usual, I received excellent treatment at Arundel Surgery - now called Arundel Health Centre. Sandra Saer

Nothing.

The Arundel Surgery 2024-05-02 Person 4 5 0

I wanted to get a cholesterol test and rang up in early February. I tried various pharmacies in order to avoid taking up valuable GP time. No tests available. It didn't seem straightforward at the surgery either. I had to see a nurse first, which was some weeks ahead, it wasn't urgent but necessary. Unable to have the test during this appointment, I have had to make another appointment in a week or so. I was also told that I had just missed the Well Woman Check Ups as I was over 74 - by some 3 years and it seems weird that I'm now excluded from these when surely more check ups are needed as we age, rather than being cut off. It's not a complaint, it's just that I'm asked to relay my experience! 2 months to wait for a blood test to see if my cholesterol is under control seems a long time. I suppose it used to be routine to go and see the doctor and have everything done there and then, examinations and advice.

It's not the fault of the surgery, just the overstretched system.

The Arundel Surgery 2024-05-02 Person 5 5 0

Excellent reception staff who manage a whole variety of demanding situations and people with such patience and commitment. Having been sitting in the waiting room for 30 minutes or so, I heard Mark & others deal with quirky and complex questions. They were patient, resilient and generous and courteous to the visitors. I hope the senior staff are looking after them so they will remain and we will all benefit from that! The GP I saw was kindly, efficient and their wisdom much appreciated

Having water available for visitors....?

The Arundel Surgery 2024-05-02 Person 5 5 0

From Reception to nurse Yolanda, everything went smooth. Yolanda explained everything in detail and made sure I was comfortable and informative about the whole process of the cervical check up.

Nothing comes to mind at the moment.